The color of spare pillowcase is the same as pillow by default, if you want to change other colors,Please add a note at checkout.
🌙REDUCE NECK & BACK PAIN: Proven contour design perfectly supports and aligns your head, neck, shoulder, and back. The slope keeps your head from rolling out of a stable position. Bringing a reduction of stress in the cervical vertebra and spine. Improving sleep and relieving neck and shoulder pain, discomfort rejuvenating your body.THIS PRODUCT IS NOT A MEDICAL PRODUCT. IF YOU NEED TO USE IT FOR REHABILITATION, PLEASE ASK YOUR DOCTOR FOR ADVICE.
🌙ERGONOMIC DESIGN: Elviros contour pillows are well designed to support by following the natural curve of your body keeps air passages optimal for less snoring and more restful sleep. The cutouts on the side give your top arm a place to rest and keep it at an angle so your shoulder is not hunching over in front of you.
🌙ABOUT THE SIZE OF PILLOW: Standard 21.2Lx13Wx(3.54"-4.3")H,Queen Size 25.2Lx15Wx(4.1"-4.9")H,King Size 27.6Lx16.5Wx(4.3"/5.5")H
🌙TWO HEIGHTS---DESIGNED FOR BACK & SIDE SLEEPING: SIZE 64*(12.5/10.5)*38cm/25.2 x (4.1/4.9)*15inch (L*H*W), Back sleepers with cervical issues can sleep on the higher side (4.9inch) of the pillow with 2 horns as this side provides better support for the head and cervical, so as to keeps your neck properly aligned with the rest of your body. All the other back/side sleepers can sleep on the lower side (4.1inch).
🌙100% PREMIUM MEMORY FOAM PILLOW: Elviros ergonomic sleeping pillow core is made of high- density slow rebound memory foam. That will provide sleeping firm support with amazing comfort and softness. Keeps its shape and firmness for long term use. THE MEMORY FOAM ITSELF WILL HAVE A VERY LIGHT SMELL, IF YOU ARE UNACCEPTABLE, PLEASE VENTILABLE IT FOR 3-5 DAYS.
🌙REMOVABLE BREATHABLE PILLOWCASE: A breathable surface lets air circulate to keep the pillow cool while you sleep.
🌙NOTE: If you feel uncomfortable during using our cervical pillow, want to return. please contact our customer services in time, and proceed with the return and exchange under the guidance of the customer services.
🌙NOTE: THE PACKAGE BOX YOU RECEIVE WILL BE WRAPPED WITH TAPE AT THE SEAL, WHICH IS NOT USED PRODUCTS, BUT ADDED FOR BETTER FIXING AND ENSURING THE INTEGRITY OF THE PRODUCTS INSIDE.
UNIQUE DESIGN
The cervical neck pillow can support your neck in the neutral aligned position and lifts your head to the proper height while you sleep on your back or side. It is possible for you to experience some discomfort during the FIRST TWO WEEKS while your body is trying to adjust to the correct position. Please be patient and give yourself an adaptation cycle.
Ergonomically Designed
5 SECONDS SLOW REBOUND MEMORY FOAM
The pillow core is made of 60-density slow-rebound memory foam which have been the Certification of “CertuPUR-US”, care much about healty.This pillow can be folded or pressed, and 3-5 second slow rebound memory foam can gives you a stress-free sleep.
THE MEMORY FOAM ITSELF WILL HAVE A VERY LIGHT SMELL, IF YOU ARE UNACCEPTABLE, PLEASE VENTILABLE IT FOR 3-5 DAYS
SBS zipper
It is removable with SBS zippered and machine washable, so you can always keep it clean and smelling fresh.
Inner cover
Breathable inner cover on the pillow. Chemical-free for better health.
Washable & Breathable Pillowcase
The pillowcase made polyester which is friendly to the skin. A breathable surface lets air circulate to keep the pillow cool while you sleep.
How to remove the pillowcase?
1. Untie the snap button in the middle
2. Unzip pillowcase
3. Remove the pillowcase
Delivery Timing
All standard orders will be dispatched within 3 working days. The standard delivery timeline will be 3 to 7 working days after dispatch. The tracking ID will be sent via mail after dispatch. Containment Zones may experience some delay.
For orders placed after 18:00 hours, the order processing begins the next day.
All orders ship through USPS, UPS，FedEx-Economy depending on shipping rates.
We currently only ship to the United States (excluding residents ofoverseas military installations).
We offer free shipping for orders over $30 to the 48contiguous United States. For orders under US$30, we charge a shipping fee of $4.For customers in Hawaii, Alaska and Puerto Rico, we set a uniform shipping rate of $15 .Once you've placed your order, our products typically ship from our warehouse within 1-3 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you
We ship orders Monday through Friday. Please note we do not ship on Saturdays or Sundays.
NOTE: As the holidays are approaching, expect to see delivery delays. These are unfortunately going to impact all businesses globally. We will do our best to monitor the situation and keep you up to date.
If you are concerned about getting it before a certain date, please reach out and we will do our best to help.
Once it leaves our warehouse, we have little control over the package. Your best bet it so contact the shipping company (USPS, or UPS).
Before ordering PLEASE check your local customs/tax fees. These fees are upon you to pay and are NOT the responsibility of elviros. The customs fees will be a fee set by your country. These fees are on top of the product and shipping fees that you already paid. We will do everything in our legal power to help you to not pay these fees but we will not break the law to do so.
Occasionally a package will miss a scan checkpoint and stop updating. If this happens your package is likely still on its way. Feel free to reach out to us at info@elviros.com for help
Cancellation Policy
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation orders after the product has been dispatched from our warehouse.
Return and Exchange Policy
If you are not satisfied with a product that you have purchased on the Elviros website, we are here to help!
The product bought will only be accepted for refund or exchange if they are intimated within 100 days after the delivery and if they meet the following return criteria :-
- Items are in their original state along with bills, tags, and original packaging.
- Items must have no visible signs of tear and use.
If your purchase meets our return criteria stated above, you can return your product for a different product or a refund equivalent to the original payment done for the product being returned.
Please email our care team at info@elviros.com within 100 days of delivery with the following information:-
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
Once products are received, we will process your refund, store credit or replacement. Please allow 5-7 business days to appear on bank statement. Note that Customer is responsible for any shipping costs.
In the event you would like to exchange your item for a different color or size, you are responsible for shipping items back to us. The new item will be shipped to you for free, unless you are located in Hawaii, Alaska or Canada. In that case, buyer is responsible for all shipping costs.
1.It is a good habit to wash the pillowcase often, especially when it is new or after using 1-2weeks.
2.YOU MAY NEED TO ADJUST TO THE PILLOW OVER SEVERAL WEEKS. Immediate overuse may increase neck pain. Most users who slowly ease their way into orthopedic correction achieve the best results. Alternate between Elviros and the current pillow while your body adjusts.
3.Due to the inherent characteristics of the memory foam material, the received pillow core will change seasonally, and the hardness and softness will also change appropriately, but it will not affect normal use.
4.This pillow is medium soft and tough. If you usually sleep with a pillow that is too soft or too hard, please buy with caution
5.Please don’t expose the pillow in the sun in summer or wash the pillow core. Sun exposure and water can destroy the structure of the memory foam and influence the hardness of this pillow
CertiPUR-US & OEKO-TEX CERTIFICATIONS:
Our products meets the CertiPUR-US and OEKO-TEX standards. Use high-quality materials to make products, just to bring you a better useing experience.
Caring about the planet and you. Learn more about our responsibly-made products on our blog.
