Frequently Asked Questions

Frequently Asked Questions

Yes, all our products are shipped from our warehouse in USA.

For customers within the United States, we offer free shipping site-wide.,For customers in Hawaii,Alaska and Puerto Rico,we set a uniform shipping rate of $15.

No matter which style of product you buy, you have 100 days to return your Elviros Pillow, starting from the date of placing orders. We surely advise sleeping on our products for at least 30 nights to allow your body to adapt to them. For recommendations on how to make your sleep experience better, please contact us using the information below. We will take care of it and send the full refund as we promised. 

To be eligible for a return, your Items must have no visible signs of tear and use.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of useAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 100 days after delivery

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)If you need to exchange it, send us an email at 

ShippingTo return your product, you should mail your product to: 9119 Milliken Ave,Rancho Cucamonga, CA 91730

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

We accept PayPal and credit cards ,G Pay,Apple Pay only. 

Here in elviros we know that you are very excited about the product you ordered from us.   Therefore, we do everything possible to send you the product as fast as we can. 


The shipping process has two parts: preparing the shipment and shipping itself. 


Our products are shipped from warehouses in the United States.   When it comes to a product shipped from a warehouse in the United States, the product usually gets to you for up to 10 business days.   In most cases, it will take up to 5 working days.

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. If you are registered with us, you can also see your previous orders by signing into your account.

All customer information records will be secured both within the Internet as well as outside it. All confidential information will be encrypted so that no third party will be able to access them. We utilize the highest SSL encryption which is the industry standard for Internet encryption, used by banks to secure online transactions.

The supplied order related information will only be accessed by designated elviros employees processing deliveries, billing, transportation and customer care. Our customer database is secured by personal user logins and passwords